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Pre-Orders, Shipping, Exchanges, Refunds, and Return Policy

PRE-ORDERS

  • On occasion we release items or full collections as "pre-order"
  • The shipping and delivery times on pre-order items will vary based on a variety of factors
  • At time of purchase, on all product pages, an estimate will be given for delivery of the pre-order item in question
  • Please note: estimates are not guarantees and may shift during the course of our production process
  • Should there be a delay of more than (7) seven business days from our initial estimate, we will notify you by email
  • Please note: we do not accept cancellations of pre-order items for any reason at any time other than the 30 minutes after your order is placed

SHIPPING METHODS

  • Domestic orders ship via USPS or UPS
  • International orders ship via UPS or DHL
EXCHANGES
  • Items will only be replaced if they are defective or damaged, with the exception of apparel exchanges for sizing purposes
  • If you need to initiate an exchange, please email us with your order number and request
REFUNDS
  • Unless goods are damaged and unable to be replaced, we do not offer monetary refunds for any items purchased through this website — only store credits or exchanges (specifically for sizing reasons) are accepted
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
  • At that time we will also notify you of the approval or rejection of your store credit or exchange
RETURN/EXCHANGE SHIPPING
  • Customers are responsible for the shipping costs associated with any returns or exchanges
  • Initial shipping costs are non-refundable
  • Please note: if you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance
  • We cannot guarantee that we will receive your returned item otherwise